Terms of Service – Trendtrack

Welcome to Trendtrack, a service operated by HVSCALE SERVICES - FZCO, registered under license number 001 - 55425, with its office located at IFZA Business Park, DDP, Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates (“Company”, “we”, “our”).

These Terms of Service (“Terms”) govern your use of our website https://www.trendtrack.io, our Chrome extension, and any related services (together, the “Service”).

By accessing or using the Service, you agree to be bound by these Terms. If you don’t agree, please do not use the Service.

Our Privacy Policy explains how we collect, use, and protect your data. It’s part of these Terms.

We may update these Terms from time to time. We’ll notify you if the changes are significant. Your continued use of the Service means you accept the updated Terms.

Thanks for using Trendtrack.

Acceptance of Terms of Service

By registering for and/or using Trendtrack’s Services in any way — including but not limited to browsing the website, creating an account, using the SaaS platform, or installing the Chrome extension — you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, as well as any additional rules, policies, or procedures that may be published by us from time to time.

Additional terms may apply to specific features or services. These additional terms will be considered part of these Terms of Service by reference, and your continued use of such features constitutes acceptance of those terms.

These Terms apply to all users of the Services, including without limitation users who browse, contribute content or data, or otherwise interact with Trendtrack, whether registered or not.

Description of the service and website

HV SCALE SERVICES - FZCO is the owner and operator of the Trendtrack platform. Trendtrack is a Software as a Service (SaaS) solution designed to provide users with in-depth competitive intelligence for e-commerce. The platform gives access to a growing database of online stores, advertising campaigns across social media, and trending product insights. It helps users analyze competitors, discover winning products, and optimize marketing strategies globally.

Cookies

We use cookies. By accessing Trendtrack, you agree to the use of cookies in accordance with our Privacy Policy.

Like most interactive websites, Trendtrack uses cookies to retrieve user details for each visit. Cookies are used to enable certain features and improve your browsing experience.

Some of our advertising or affiliate partners may also use cookies.

Intellectual property rights

Our Intellectual Property

We, HV SCALE SERVICES – FZCO, own or hold a license for all intellectual property rights in the Trendtrack Services. These cover, without limitation: the source code, the software and its features, the databases and the data they contain, the selection and arrangement of that data, and the designs, audio, video, text, graphics, photos, logos, trademarks and service marks that appear on or within the platform. Together, these are the “Content” and the “Marks”.

All Content and Marks are protected by applicable copyright, database, trademark and unfair competition laws, and by international treaties.

The Content and Marks are made available to you “AS IS”. You may use them only for your personal, non-commercial use or for your company’s internal business purposes, in line with these Terms and in particular the Acceptable use and fair use section. We grant you a limited, personal, non-exclusive, non-transferable and revocable right to access and use them for those purposes during your subscription.

Unless we have given you express prior written permission, you may not:

• extract, copy, download, scrape or reuse the Content systematically or in bulk, whether by hand or by automated means;
• reproduce, distribute, sell, resell, publish or otherwise make the Content available to third parties;
• use the Content to build, train or feed a competing product, service or database, or an artificial intelligence model;
• modify, translate, decompile, reverse engineer or create derivative works from the Services or the Content;
• remove or alter any copyright, trademark or other proprietary notice.

Any use not expressly authorized in these Terms is strictly prohibited. It is a breach of these Terms and may lead to the measures described in the Suspension and termination section, without prejudice to any other rights or remedies we may have.

Account registration

To access or use certain features of the Services, you must create an account. You agree to provide accurate, current, and complete information during the registration process and to keep this information up to date at all times.

We reserve the right, at our sole discretion, to refuse access to our Services or to maintain accounts for any individual or entity. We also reserve the right to suspend or terminate your account if the information provided is found to be inaccurate, outdated, incomplete, or fraudulent.

Personal information

As part of the account registration process, you may be required to provide your email address, a password, and your country of residence. You agree to provide accurate and truthful information.

Your email and password are personal and must not be shared with any other individual. You are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

We are not liable for any loss or damage resulting from unauthorized access to your account due to compromised login credentials. You agree to notify us immediately at contact@trendtrack.io if you suspect any unauthorized use of your account.

We reserve the right to delete accounts that appear false, suspicious, or misused, without the obligation to provide justification.

Workspaces and seats

A workspace may have several members. Each member needs their own account and a seat on the workspace’s plan. Seats are billed according to the plan in force. The workspace owner is responsible for the activity of every member, and for making sure that each person using the Service has their own seat. Sharing a seat between several people is a breach of these Terms.

Acceptable use and fair use

Each account is for a single person. If several people use Trendtrack, each of them needs their own seat in the workspace. You may not share, resell, rent or sublicense access to your account, including through shared or remote browser setups (“group buys”).

You may not access the Service by automated means, including scripts, bots, crawlers, scrapers, headless browsers or AI agents performing searches or browsing in bulk. The official API is the only exception, used within its own limits. You may not extract, copy, aggregate or redistribute data from the Service in bulk, and you may not use it to build a competing product or database.

You may not circumvent, disable or interfere with any usage limit, security measure or access control, for example by rotating accounts, IP addresses or devices.

To protect the Service and its users, all plans are subject to fair use limits on the volume and frequency of requests. This includes plans described as “unlimited”. These limits are technical and separate from credits. We may set and adjust them at any time without notice.

Suspension and termination

If we detect or reasonably suspect a breach of these Terms, in particular abusive, automated or shared use, we may at our sole discretion and without prior notice:

(a) limit the rate or volume of your requests;

(b) temporarily restrict your access to data or to some features;

(c) suspend your account; or

(d) terminate your account.

We rely on automated systems to detect unusual activity, and they may apply these measures automatically. We may restore access at our discretion, for example once the account is used by a single person or the required seats have been added. Measures taken under this section do not entitle you to any refund, credit or compensation. Your subscription fees remain due for the current billing period.

Limitation of liability

While we strive for accuracy, we do not guarantee that the content on our site is complete or error-free. The service may experience downtime or changes without notice. To the maximum extent permitted by law, we disclaim all warranties and limit our liability for direct or indirect losses, including data loss, profit loss, or business interruption.

We may release new features or services from time to time, which may be subject to additional charges. We reserve the right to modify or discontinue parts of the service at any time.

Potential services issues

Service interruptions may occur during updates or server maintenance. Data or links may become temporarily inaccessible or appear broken. Trendtrack may experience downtime for up to several weeks during upgrades or technical incidents.

Pricing

Prices are shown in USD, inclusive of all taxes. We reserve the right to change pricing. Users are responsible for internet or telecom fees required to access the platform.

Payment

Payments are processed securely and immediately through our third-party payment providers. By providing your card details, you confirm that you are the legal owner of the card. Failed payments will result in the cancellation of the order.

Billing

You agree to pay all applicable fees and taxes. Invoices can be downloaded from your Trendtrack account. You are responsible for ensuring your billing information is correct. We may adjust pricing or tax conditions at any time, with notice provided in advance.

Available plans

The plans, their features and their usage quotas are described on our pricing page and may change over time.

Subscription start date

Your subscription starts once your payment is successfully processed. You’ll then gain full access to the corresponding plan features.

Cancellation

You may cancel your subscription at any time. After cancellation, you retain access until the end of your billing period. No refunds will be issued for unused time or credits.

Auto-renewal

Subscriptions renew automatically every 30 days or 365 days depending on your billing cycle. You must cancel at least 24 hours before renewal to avoid additional charges.

Refund policy

Trendtrack subscriptions are non-refundable, except in exceptional cases within 24 hours of a first-time purchase, and only if justified. Refunds do not apply to renewals, upgrades, or unused time.

No refund will be granted for an account that has been restricted, suspended or terminated for a breach of these Terms.

Links to our website

Certain organizations (e.g., search engines, news outlets, government agencies) may link to our site without prior approval. Any such link must not be misleading or imply sponsorship. Requests for additional link permissions should be sent to contact@trendtrack.io.

Right to remove links

We reserve the right to request removal of any link to our site. By continuing to link to our site, you agree to these terms.

Privacy policy

Please refer to our Privacy Policy for more information about how we handle your personal data.

Link removal requests

If you find any link on our site offensive for any reason, you may contact us. While we will consider requests, we are not obligated to respond.

Disclaimer

To the fullest extent permitted by law, we disclaim all warranties regarding the site and your use of it. We are not liable for any damage to your device or loss of data resulting from your interaction with the website.

Governing law

These Terms shall be governed by the laws of the United Arab Emirates. If any provision is deemed invalid, the remaining terms shall remain enforceable.

Complaints & mediation

Complaints can be sent to contact@trendtrack.io. In case of unresolved issues, disputes may be referred to a neutral mediator.

Disputes

By using the site, you agree to resolve any disputes through binding mediation rather than court proceedings. Mediation will be conducted according to applicable rules of a recognized mediation body.

Jurisdiction

If litigation becomes necessary, you agree that courts in Dubai, UAE shall have exclusive jurisdiction, unless otherwise required by law.

Entire agreement

These Terms and the Privacy Policy constitute the entire agreement between you and Trendtrack regarding your use of the platform.

Customer support

For questions, support, or complaints, please contact us at contact@trendtrack.io.